Technical support is available by contacting Mikotech Systems by phone (during our regular business hours), email or fax. Technical support is provided free for one (1) year.

What IS Included:
Program questions and inquiries
Problem resolution
General help
Questions regarding data structures

What Is NOT Included:
Hardware setup and use
Data repair and/or retrieval

Keep in mind that these are partial lists and are subject to change without notice. All support will be based on the judgment and sole discretion of Mikotech Systems and its employees.

Before Asking For Support:
Have your serial number ready.
Be at your computer.
Know basic system information: Accupoint version, Windows version, which computer is the server, the path for your Accupoint data and central locations, etc.
If you are receiving error messages from the Accupoint product, please have the EXACT error message available.

All support contact will be responded to in the same manner in which Mokitech Systems was contacted. (i.e. a fax will receive a fax response, an email will receive an email response...)

Shipping and handling, labour, installation, and customization charges are not refundable.

*All non-defective returns are subject to a 15% restock fee.